In these requests, they ask specifically for information to be delivered to them by E-mail so that their Fraud department can verify who you are. For instance, here is a recent email request from eHost.com:
We will need a scanned copy or photograph of the credit card owner's government-issued photo id, such as a drivers license or passport. We will also need a scanned copy or photograph of the credit card used for purchase. Please make sure all of the edges of the credit card are visible, and that we can clearly see the card holder name, expiration, and last four digits of the card number. Please block the first 12 digits of the card number, leaving only the last 4 digits visible. If the attachment does not meet these requirements we will request that you send this information again.It is also further stipulated in their support page here.
First off, if this sounds like a Phishing scam, it should. Second of all, if you comply with this procedure you are opening yourself up to Identity Theft, facilitated by this company, but you'll be at fault, and they will not. Here is why:
E-mail is not a secure form of communication. You may have a secure connection to your email provider, but once that email leaves the provider, it will hit many email servers and relay points, being copied by everybody along the way, until finally it reaches its destination at eHost.com.
Anybody along the line can scoop that information and use it for any number of purposes. And here is why YOU ARE AT FAULT -- Simply, because YOU sent it. If somebody picked it up along the way before it got to eHost.com, that is not their concern, nor their fault, or so they would say in court. You sent it, even if they requested it to get the services or products you so desire.
Sending a picture of your credit card just bizarre. They already have the credit card number, expiration date, CCV code, everything that they desired to verify that you have the card. In our case, eHost.com already successfully charged the credit card! So, that information is and has been verified. And is now asking for verification information? This process leaves me a little beleaguered in that you'd think they'd ask for verification before they actually charged you.
Sending anybody reproducible pictures of a government issued id, such as a Passport, should be downright illegal. Although I haven't done extensive research on this topic, a cursory scan of the topic yields that it is indeed illegal, at least for most government issued IDs. Please have a look at this link that cites the specific law text: http://www.weltman.com/?t=40&an=40053&format=xml&p=7735
In any case, even if you block out certain parts of the ID, you end up giving away numbers and other information that can be used to recreate your identity online. There are some requests to block out certain numbers from your credit card number. However, we already know that this is not quite sufficient as it is all the data that verifies the card. They ask that you not black out the very bits needed to identify you. Duh. The parts they want you to black out gives you a false sense of security, as those parts probably name the card, MasterCard, Visa, etc, and the bank. All of which are publicly available and a mere brute force matching scheme to complete the credit card will not be that hard. Please see this post of mine, where a company called Dreamhost.com asks for all my credit card and billing information to be delivered to them in an email to unlock my account.
Why is this process rearing its ugly head? Apparently, the companies are already subject to so much fraud. Here is a recent article with some statistics. http://www.nasdaq.com/article/credit-card-fraud-and-id-theft-statistics-cm520388
They are scrambling for solutions. On-line payment gateways provide services that may flag transactions as fraudulent. A terse summary may be found here.
In my case, with eHost.com, the transaction was for an American friend of mine who lives and banks in Ontario, Canada. Performing the transaction at my house, probably triggered an Advanced Address Verification Service Filter based on the fact that the IP address given to my modem by my Internet Provider didn't match the address of the bank and billing address in Canada. Therefore the gateway flagged the transaction and forwarded the incident to their "Fraud Department", albeit after charging his credit card. This type of issue happened several times before I could surmise what is going on.
The payment gateways seem to be able to flag the transactions based on several configurable filters. However, there isn't yet a third party company that handles the outliers, so, the response varies from different merchants. Yet, some seem to follow in the path of others. Some just deny the transaction. Others look for extra information to try to verify your identity, address, presence of card, and do this by asking you to send such things as a picture of the credit card and your government issued id. Many of them, lacking the web development or a canned web based solution to deal with it, simply ask you to email the pictures to their anti-fraud department.
I had one conversation with a seemingly more knowledgeable attendant at Credit Card Companies trying to rectify the eHost.com charge, as we were NOT going to Email pictures of passports, drivers licences, and credit cards to eHost.com. The attendant said that this procedure is becoming much more prominent, and cited it as compliance to "Know Your Customer" (KYC) rules.
The KYC rules are more situated to hamper money laundering in investment markets than spending $50 on a website, but there you have it. One would think that the credit card companies would be adverse to this procedure as it opens them up to a lot more fraud should these emails get loose.
Think of it. You send and email with pictures of your passport, picture of your credit card, perhaps your drivers license, and then there is a whole Identity Theft Package sitting on multiple Email Servers that could be anywhere in the world. Aside from outright publishing your credit card data and verification, if a perpetrator makes a purchase with that information and the merchant requires this extra information, he already has it. Furthermore, sending a picture of your passport opens you up to passport duplication and fraud, quite possibly to be used by terrorists.
This practice must stop. People should stop and say no to products and services that request this information in this matter, especially over Email. These companies should be held liable just as much as companies like Target in their recent breaches. Sadly, it will take a few egregious acts of identity theft, some people who are hurt by this procedure, and then finally a government regulation stopping the practice all together.